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UniGlobe
UNIGLOBE Travel International Limited Partnership is the leading international travel management system specializing in providing travel services to the small to mid-size enterprise (SME) market. The travel franchise organization has over 700 locations in more than 35 countries in North and South America, Europe, Asia, Africa, and the Middle East. Operating under a well-recognized brand name, UNIGLOBE travel agencies specialize in providing travel management services to corporate accounts and to leisure travellers. UNIGLOBE has its world headquarters in Vancouver, B.C., Canada with annual system-wide sales volume of $2.1 billion.
Uniglobe Travel International is a subsidiary of the Charlwood Pacific Group, which also owns Century 21 Canada Limited Partnership, Centum Financial Group Inc., Charlwood Properties and a joint venture interest in Century 21 Southeast Asia.
MISSION STATEMENT
The UNIGLOBE mission is to be the leading and most profitable travel management organization in the world that sets the standard for professionalism and reliability to the consumer. Doing so will result in consistent profitability for UNIGLOBE member offices, the UNIGLOBE regions, and the UNIGLOBE International organization.
CORPORATE PHILOSOPHY
The goal of UNIGLOBE is to be "the" brand name in the travel management industry. The cornerstone of the program is that the UNIGLOBE travel agent is committed to providing the highest standard of service and performance to customers. The 4,000 UNIGLOBE people working throughout the world follow a simple credo: “To be the best that we can be. With integrity, initiative, and dependability. That is the UNIGLOBE Way.”
STRUCTURE
UNIGLOBE operates under a master-franchising plan in which UNIGLOBE International is the owner of all rights, trademarks, and systems of the UNIGLOBE program. As the master franchisor, UNIGLOBE International is responsible for the awarding and developing of UNIGLOBE regions worldwide. Franchisees benefit from a common image, professional development, training, and ongoing support services. Each franchise is independently owned and operated, enabling it to more closely identify and work with the community it serves.
HISTORY AND GLOBAL EXPANSION
UNIGLOBE Travel was founded in 1979 by U. Gary Charlwood and began operations in 1980. He has been the Chairman and Chief Executive Officer of the company since inception.
In his role as Chairman of the CENTURY 21 Real Estate franchise organization in Canada, Charlwood recognized that a co-operative consumer marketing effort could be vital in other service industries as well. He also saw there was an opportunity for an internationally recognized consumer travel organization that could have an impact on consumers and suppliers through strength in number of locations, service to customers, and sales volume. UNIGLOBE has done just that for the industry.
The UNIGLOBE Travel concept has grown across Canada, United States and Great Britain and Ireland, Japan, Belgium, The Netherlands, Germany, Austria, Switzerland, Italy and Mexico. More recently, international representation has reached into the Middle East, Sub-Saharan Africa, Asia, and the Indian Sub-Continent.
The company acquired InHouse Travel in 1999 - a Chicago-based franchise leader in the home-based travel agency business. In 2003, Uniglobe Travel USA introduced a new offering to the rapidly growing market for independent contactor host agencies. The service called ProCentral, takes advantage of the highly efficient centralized processing and central purchasing clout of the existing CPU (Central Processing Unit) which was developed to support the nationwide network of UNIGLOBE InHouse agents. ProCentral offers hosting services program for those independent contractors needing only basic hosting support but wanting an established and reputable company connection for stability and buying power. For further information, visit www.uniglobetravelusa.com
In 2003, UNIGLOBE Travel USA entered into a strategic alliance with Vacation.com in the U.S. to enable their respective agencies to earn additional revenues as a result of working together on marketing arrangements with preferred airlines for the corporate sector as well as with suppliers for the leisure market.
In August 2005, UNIGLOBE awarded the master franchise rights for the Shanghai and Hong Kong regions to The Sincere Company Limited, which operates a wholly owned subsidiary, UNIGLOBE Travel One (China) Ltd. The region is comprised of Hong Kong, Macau, Shanghai and five provinces in southeastern China.
GLOBAL PARTNER PROGRAM
The Global Partner Program, launched in 2006, allows top-performing travel agencies in countries not presently covered by a Regional Master Franchise to benefit from an international affiliation through a direct relationship with Uniglobe Travel International. A few of the benefits include use of the well-recognized brand, sales and marketing tools and systems, training programs, new technology systems, access to proprietary software, global account networking and participation in the World Congress to name a few.
SENIOR MANAGEMENT TEAM
| U. Gary Charlwood | Chairman of the Board & Chief Executive Officer | ||||||||
| Martin H. Charlwood | President & Chief Operating Officer | ||||||||
| Tracy Bartram | Executive Vice President & Chief Financial Officer | ||||||||
| John L. Henry | Senior Vice President, Global Franchise Development | ||||||||
| Melanie Moore | Senior Vice President, Marketing & Industry Relations | ||||||||
| Amanda Close | Vice President, Operations and Regional Services | ||||||||
| Andrew Henry | Vice President, US Operations | ||||||||
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